Cookie Policy

This policy was last modified on 24th May 2018

au.osmopatch.com is owned and operated by MediWise Pty Ltd. This Cookie Policy explains how we use cookies and similar technologies in the course of our business, including through our websites that link to this Cookie Policy, such as https://au.osmopatch.com, https://www.osmopatch.com, and https://www.osmopatch.co.uk, or any website or mobile application owned, operated or controlled by us (collectively, “Websites” or “websites”), and when opening or interacting with emails delivered through our Services. It explains what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Policy is and will be treated as part of our Terms & Conditions, and is automatically incorporated therein. Capitalized terms used and not otherwise defined in this Cookie Policy have the meanings given to those terms in our Privacy Policy.

In some cases we may use cookies and other tracking technologies described in this Cookie Policy to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Privacy Policy.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner or service provider (in this case, osmopatch.co.uk) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.

Why do we use cookies and other tracking technologies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Websites, and we refer to these as “performance” or “functionality” cookies. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Websites and to otherwise improve the functionality of the Services we provide. We also enable our users to employ cookies and similar tracking technologies in connection with their use of our Services in order to allow us and our users to track their subscribers. Finally, third parties serve cookies through our Websites and Services for advertising, analytics, and other purposes. This is described in more detail below.

Cookies served through our Websites

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in further detail below:

Other tracking technologies
We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.

How can I control cookies?

You have the right to decide whether to accept or reject cookies.

Website Cookie Preference Tool: You can exercise preferences about what cookies are served on our Websites by visiting our cookie settings preference center, available here: Privacy Settings. You can also exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: http://preferences-mgr.truste.com/.

Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.

Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. MediWise takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at privacy@osmopatch.com.

I’ve had knee problems for 3 decades and have had 4 surgeries due to an ACL Tear and numerous Meniscus tears.  Due to these problems, I’ve had a chronic problem with a Baker’s Cist in back of my knee.  I’ve been living with the Baker’s Cyst for years and the swelling that this Cyst caused […]

- William M, California, United States

I hurt my knee quite severely when out bushwalking in the Mt Mitchell National Park a distance of approximately 5.0 kilometres up total distance almost 11k. I hadn’t been doing much strenuous walking and on the way down I got a nasty pain in my knee. My doctor told me I had a Bakers Cyst […]

- Gabrielle W, QLD, Australia

We have purchased your patches for application on my husband’s knee.  It certainly drained some fluid from his knees, giving some relief after one application.

- Sharon B, Alberta, Canada

Hello Toky, 4 more patches to go, and I can report great improvement!  I can bend the knee, the lump in the back is so much smaller, (by half?) I think.  Not even thinking of a drain needle and cortisone shot at this point.  Your explanations are a little hard for me to follow medically, […]

- Judy, North Carolina, United States

I had a sac of fluid to the upper-right of my knee. Quite large. Initially I had pulled my calf muscle and without realizing the extent of the pull, I continued to pursue my daily routine which consisted of morning workouts at the gym including “spin” class.  Needless to say, I aggravated the whole situation. […]

- Vickie M, Rhode Island, United States

OSMO Patch No Questions Asked Guarantee Policy

As with any treatment there will always be some people that our patches regretfully won't help. While there may be several reasons for this, we do appreciate that such a situation will always be disappointing. Hence, we have put together our ‘No Questions asked Money back Guarantee’.

If after applying the patches for 5 consecutive nights you honestly feel that the patches have not yet provided you any type of relief or help from your injury then please discontinue the use of the patches and simply e-mail us within 45 Days of placing your order to take up your No Questions asked Guarantee. We will then provide you with your Return Authorization Number (RA#) and return details. This guarantee is a full refund on the purchase price less the original postage & handling cost.

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (i.e. orders greater than 20 patches). This guarantee is only applicable to orders purchased directly from osmopatch.com and does not include purchases from re-sellers.

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