Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's Cyst

I have used the Osmo patch in the past for my bakers cyst. I was very successful with it. I have referred it to others.

Patsy C

WA, United States

Baker's cyst

Hello! I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that […]

Ms. Dale C

Georgia, United States

Hip bursitis

Just to let you know, I had bursitis so bad in my hip I was missing work. A co-worker had some of your patches and told me how well it worked for him. In four days the pain in my hip was all gone. I don’t know what Magic is in those, but thank you.

Connie H

Colorado, United States

General Bursitis

So far the patches are working great. Thanks.

Janet H

QLD, Australia

General Bursitis

I bought OSMO product hoping it would work for my bursitis. I am pleased to say it did I am very satisfied. Could you send me any info you have of other products. Please. Thank you

Joyce B.

New Jersey, United States

Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling. Much appreciated! Kind Regards

Tracy B

Somerst, UK

Shoulder problems

Dear Danniel, I’ve just ordered my second lot of patches and have noticed a vast improvement in my shoulder. I just wanted to let you know I think they are working and will continue to use them. Thank you and I will be telling people all about your website. Regards

Janet R

SA, Australia

Baker's cyst on the back of knee

This is my second round of patches. First had a bakers cyst on the back of knee, used 6 patches pain and cyst GONE! Have had no problems since. So gave rest to a friend he said his went away but only used 4 so wants to try more and I have had a something come up on wrist going to try patches. Will see what happens.

Susanne M.

Missouri, United States

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