While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.
Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)
We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).
IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.
Returns and Refunds Policy Items may be returned for any of the following reasons.
Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies
All returns will require a Return Authorisation Number (RA#) regardless of the reason.
The Return Authorisation Number (RA#) is obtained by emailing us atsales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.
Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).
We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase
Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.
Testimonials
Real accounts by real people. Hear what they have to say!
Baker's cyst
Hello! I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that […]
Ms. Dale C
Georgia, United States
Baker's cyst
Hi Toky, how are you? I ordered the patch because I have a meniscus tear on my knees which allows fluid to build into a baker’s cyst. The cyst I have on my right knee is larger than the left. So bending my knees is very uncomfortable because of the pressure and can be very […]
Debra W
Alberta, Canada
Hip bursitis
Hi Toky,
Thank you for the prompt delivery of Patches. They arrived early Tuesday morning.
My wife used one last night on her hip and was surprised to find this morning that it was damp. There was a marked decrease in pain in the bursitis area. Of course, it is far too early to judge results yet, but the signs are encouraging so early. We will let you know later how the treatment performs over time. The location in the hip area will be a very good test, being so deep-seated.
Thanks again,
Kindest regards
Bob & Marjorie B
NSW, Australia
Fluid on knees
We have purchased your patches for application on my husband’s knee. It certainly drained some fluid from his knees, giving some relief after one application.
Sharon B
Alberta, Canada
Shoulder problems
Hi Toky, I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating. I am quite please […]
JLee-C
Calgary Alberta, Canada
General Bursitis
Hi Toky We are both very appreciative of your offer and we will certainly keep it to ourselves. My wife has had several months without pain so the patches really work and she is looking forward to the arrival of the new ones. Again thank you Regards
Don C
VIC, Australia
Knee Baker's Cysts and Meniscus tears
I’ve had knee problems for 3 decades and have had 4 surgeries due to an ACL tear and numerous Meniscus tears. Due to these problems, I’ve had a chronic problem with a Baker’s Cyst which I’ve been living with for years and the swelling has kept me in constant pain.
I definitely recommend the OSMO patches. They have given me substantial relief from the pain that I was experiencing. I’ve recommended the patches my Physical Therapist and he’s recommended them to his patients. I’ve also recommended the patches to my Surgeon and he is now recommending the patches in lieu of injections.
William M
California, United States
Baker's cyst
To whom it may concern,
Got my patches yesterday and skeptically put one on last night.
I woke up this morning astonished, pain gone, flexibility back.
Don’t know how you discovered this but thank you. I will be ordering more as needed.
