Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason. 

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number.  As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorisation Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Shoulder bursitis and tendentious

Eight years ago I had a work place accident and injured my left shoulder (bursitis and tendentious). After extensive physio & sports rehab the doctors advised me to get cortisone injections.  Not only was this a painful procedure, it didn’t work! I proceeded to have physio treatment off and on for the next 8 years, […]

Belinda W
SA, Australia
Baker's cyst

Dear Toky (customer care dept.) “Wow”, I cannot began to tell you how “Wonderful” IT IS to finally have relief   From such a painful ordeal!! I have used the OSMO Patch just twice, perhaps because it ruptured, it didn’t take as long for continue treatment to   be SOOOOO EFFECTIVE, I AM so thrilled!!  Please give  […]

Virgie B
California, United States
General Bursitis

To Toky, Customer care, I wanted to inform you that I’ve ordered more patches. My partner and I were totally amazed by this product. We have seen a significant difference in the size of his bursitis. It’s getting smaller after every use, and we both feel that having extra would be beneficial. It’s a shame […]

Annette A
Ontario, Canada
Baker's cyst

Thank you for responding. I think I will save my last two patches in case I need them. Right now, I have such great improvement, I am no longer wearing the knee brace and I can walk up and down stairs with alternating feet. Have not done that for a while! Thanks again,

Ms. Dale C
Georgia, United States
General Bursitis

Hello, I had used these patches and sceptical at first am totally convinced and they do work. Thanks

Gerald P
Florida, United States
Baker's cyst

Just want you to know that I was able to walk on the treadmill for 30 minutes yesterday without leg pain for the first time in over 2 years!  Thanks.

Bob R
Ohio, United States
Baker's cyst

I received the patches on SATURDAY and this is working fine.                                     THANKS

William B
North Carolina, United States
General Bursitis

Toky, I am writing to you again because my husband wants to order additional patches.  He says that they are amazing for his severe leg cramps.  He sleeps through the night whereas before using the patches he would get up 3 or 4 times a night with cramping in his legs.

Sheila W
Connecticut, United States
View More Testimonials Disclaimer
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