Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Hi, Just a feedback on the patches. I was certainly won over by them. Great product and would recommend them. Merry Xmas to all. Regards

Dawn T

VIC, Australia

Baker's cyst

Hi Just a quick note that I feel I needed to write about the OSMO Patches. In September I tripped over while running and fell on my knee which left me with a fractured bone at the back of my knee which in turn ruptured my cruciate ligament. Although back on track now after various […]

Kim C

South Yorkshire, United Kingdom

Baker's cyst

Hello.

The patches arrived. Thank you very much.

I have used 3 and they are very good. They certainly draw the liquid away from the back of my knee.

Thanks very much

Robyn C

Christchurch, New Zealand

Bursitis in the hip

I have always been a very active person over the years. A couple of years ago I developed quite a discomfort in my left hip. I attempted to ignore it, but after much deliberation went to see a doctor. After scans it was diagnosed as bursitis. I went for cortisone injections twice, but it really did not ease the pain much.

After coming across the OSMO patch website, not having anything to lose, I immediately ordered 10 of the patches. I placed a patch on the affected hip for a total of three nights. I was absolutely stunned that after the third application, the pain in my hip had disappeared. It was a few weeks before I actually needed to reapply any more patches due to a small amount of pain returning. I assume that the problem will always be there, however, it is very comforting to know that the OSMO patches are available so that you can virtually live pain-free.

Extremely happy that I stumbled on the website.

Bruce M

WA, Australia

Elbow bursitis

Great product!

I have to admit when I first applied the patch I was a bit skeptical, but after the first application the swelling in my elbow was greatly reduced and after about six applications the swelling was completely gone!

I have been free of bursitis for several months!

Ronald

United States

Baker's Cyst

Thank you for your information. We have experienced a great effect on my mother’s Baker cyst.

Neval A

VIC, Australia

Bakers Cyst on the knee

Hello Toky,

4 more patches to go, and I can report great improvement!

I can bend the knee, the lump in the back is so much smaller, (by half?) I think. Not even thinking of a drain needle and cortisone shot at this point.

Thank you so much.

Judy

North Carolina, United States

Shoulder bursitis

Hi, I just reordered some of those wonderful patches. I also wanted to leave some feedback but couldn’t find anywhere on the site. I’ve used the patches once before for my shoulder bursitis. The most pain I have is at night, and it is very hard to sleep. So, I tried to patches, and to […]

Lyn B

VIC, Australia

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