Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

★★★★★

Bakers Cyst on the knee

I hurt my knee quite severely when out bushwalking in the Mt Mitchell National Park. I hadn’t been doing much strenuous walking and on the way down I got a nasty pain in my knee.

My doctor told me I had a Bakers Cyst on the knee. I found your website and the OSMO Patch sounded like a good idea and I ordered it. It arrived within seven days of placing the order and it relieved the pain overnight. I find if I use the patches for three nights (until it’s dry) I have no pain for several weeks.

I like it because it’s a natural non-invasive treatment and above all it works. I don’t like taking pills and anti-inflammatory medication and prefer natural methods over drugs.

★★★★★

General Bursitis

Thanks again.

I found the first batch really worked!!

You have a wonderful product

★★★★★

Baker's Cyst

I don’t know how to submit a testimonial, so I am just sending you a thank-you note.

I had a baker’s cyst over a year ago, and with time (months), it diminished. Doctor said he did not recommend anything but the R.I.C.E. therapy (which helped some). Thought it was a one and done, but no. Fast forward a year and after “dancing” on a ladder to paint the garage, I remember a knee twinge and within ten days, another swelling in the back and very painful.

A neighbor mentioned she had the same issue and used your patch. Had an extra one for me to try. All I can say is, “Wow” and “Thank you.” In one use, I can walk more comfortably and not cringe every time I sit down and stand up. I’ve ordered more.

★★★★★

Hip Bursitis

I have used the OSMO Patch for hip bursitis and it worked wonderfully on both hips!

Absolutely nothing else worked.

★★★★★

General Bursitis

Thank you for the bursitis patches.

My husband has used them every night for 7 days and it is almost completely gone.

He feels really good about it.

Best regards

★★★★★

Baker's cyst on both knees

I have been meaning to write you for some time now and tell you how great the OSMO patches have worked for me.

I have had Baker’s cysts over the past 4 years on both knees. My Orthopedic Specialist drained them numerous times, plus gave me cortisone shots. Researching the topic one day, I discovered your website and hesitantly ordered the patches… they work amazingly. There is such a difference when I wake up in the morning.

The fluid is drawn out and mobility is greatly improved. I will probably need surgery one day to repair torn cartilage in my knees, but these are greatly helping me with the swelling/fluid buildup like nothing else has before.

Thank you for developing such a wonderful product and for the prompt and efficient service. They are really helping me.

★★★★☆

Baker's cyst

Toky,

I got my patches. I used it for 12 hrs last night.

The patch was wet and my knee feels better.

Thanks

★★★★☆

General Bursitis

Patches have arrived promptly, I have tried them, they have made a difference.

Thank you.

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

Hi Jasmine,

I have found these patches to be fantastic giving me huge relief.

Regards

★★★★★

Thank you,

I was happy to receive the patches and they did work for me. I had quite the lump behind my left knee.

The pain has gone leaving just a little lump. So surgery will not be on my list I did have to use 13 of the patches.

Thanks again

★★★★★

Hi,

I ordered these patches for my father 6 weeks ago also…. They do work.

Thank you.

I have ordered more today. Please post a.s.a.p.

★★★★★

Hi Toky

The patches work so well.

I will have to keep these ones for myself. I have been convincing others of their worth.

Many, many thanks

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