While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.
Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)
We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).
IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.
Returns and Refunds Policy Items may be returned for any of the following reasons.
Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies
All returns will require a Return Authorisation Number (RA#) regardless of the reason.
The Return Authorisation Number (RA#) is obtained by emailing us atsales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.
Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).
We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase
Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.
Testimonials
Real accounts by real people. Hear what they have to say!
Baker's cyst
Hello Danniel,
Thank you for your prompt reply.
I started using the patches about 10 days ago, and the amount of improvement is unbelievable. The lump was rock hard, and I could not bend the knee, nor straighten the leg. Even though there is still some swelling, the knee feels almost normal. I have run out of the patches, so will restart as soon as I receive the new batch…hopefully it will all go away.
Thank you for your help, and good luck..
Maria P
SA, Australia
General Bursitis
Toky, The patches finally arrived today. Thank you for your response to my email. We will continue to use the patches until my husband’s bursa finally resolves. We love your product and will recommend them to anyone that has bursitis issues. We also told my husband’s Doctor about the patches.
Carrie E
Kansas, United States
Shoulder bursitis
Hi, I just reordered some of those wonderful patches. I also wanted to leave some feedback but couldn’t find anywhere on the site. I’ve used the patches once before for my shoulder bursitis. The most pain I have is at night, and it is very hard to sleep. So, I tried to patches, and to […]
Lyn B
VIC, Australia
Hip problems
Hi,
I have just started using OSMO patches on my hip and have had some significant relief after only two nights of use.
I was wondering if they could also work on a large ganglion on a wrist?
Sincerely,
Peg S
Texas, United States
Hip bursitis
I have been suffering from bursitis in my right hip since last August.
I saw your website and ordered 20 patches. I used a patch for 3 nights and didn’t notice much difference, and there was just a slight amount of fluid in the patches each night.
Last night I moved the patch a little and I couldn’t believe it this morning! The patch was soaked with fluid, so much that it was starting to ooze from the patch.
My hip felt much better this morning.
Thank you
Linda S
California, United States
General Bursitis
Dear Toky, I finished my 2nd batch of patches a while ago now, and thought I would like to let you know that my bursitis and almost completely resolved! I think the little bit of fluid there is, is just being absorbed normally now. So thank you very much for dealing with my query so […]
Pauline S
Auckland, New Zealand
Knee problems
Dear Danniel,
I fell 1.5 meters landing on my patella. The pain was severe, after 2 weeks on crutches I was left with a fluid-filled bursa the size of half a golf-ball. I already had a swelling just below my kneecap for 5 years, and another specialist had thought this was probably a lipoma.
I’ve used 16 patches so far, in conjunction with acupuncture. The bursa began to shrink from the first patch, and is now almost gone. I’ve been able to return to my Taiji classes. What is more surprising is that the ‘lipoma’ also has almost vanished.
So, no invasive needle drainage for me, no surgery, and I’m recovering fast.
I am very impressed
Paul S
Auckland, New Zealand
Swelling in the knee & arthritic pain in the knee
Dear Danniel,
I completed the OSMO Patch treatment and have found it to be very beneficial in that it has eliminated the swelling in my knee and has minimized the arthritic pain also present in my knee.
I consider it to be a very good treatment for reducing or totally eliminating swelling of an area.
