Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason. 

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number.  As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorisation Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Elbow bursitis

Hi Danniel, I wanted to send you a testimonial on the patches for my bursitis.  I woke up one Saturday morning and saw a bulge on my elbow. I noticed there was fluid in there. As I’ve never had bursitis before I never knew what it was. I immediately put on my jacket to go […]

Les S
Vancouver, Canada
Baker's cyst

I just send you an other order of patches, It helps me a lot especially to sleep because I am always in pain with my bakers’cyst so I do not want to run out of patches. Thank You

Lilianne L
Ontario, Canada
Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling. Much appreciated! Kind Regards

Tracy B
Somerst, UK
General Bursitis

Dear Toky I have used the 10 patches and I have felt significant improvement, albeit not a total cure at this point. But, the Radiologist did tell me my bursitis was as bad as the man who came off a motorbike and his is the worst case they have seen. Please note I have shared […]

Gail W
WA, Australia
General Bursitis

I bought OSMO product hoping it would work for my bursitis.  I am pleased to say it did I am very satisfied.  Could you send me any info you have of other products. Please.   Thank you

Joyce B.
New Jersey, United States
Swollen elbow almost half the size of a tennis bal

In early November, 2008, I was shocked when by chance I looked at my right elbow and saw that it had a swollen lump almost half the size of a tennis ball. I had no recollection of bumping it or otherwise causing damage to it and was really quite surprised because it was painless.   That […]

Brian L
Auckland, New Zealand
Baker's cyst.

Back in July I hurt my knee, and later formed a bakers cyst. I had to walk with my leg stiff at all time, bending my knee was something that I could not do without a lot of pain…I was looking online one day and found your site..

And order a ten pack…used them, and in no time the swelling was down, but not gone. I could bend my knee and walk normal…something I have not done since July

I just want to say thank you! Thanks to you and your patches, my knee is almost back to normal…
Thanks again for your patches…the best thing I have ever used.

Donna J
Missouri, United States
Trochanteric Bursitis

Hello Jordan Thank you for your informative reply, I shall take notice of the hints and tips in your e-mail and will apply them during the treatment of my wife’s Trochanteric Bursitis . It may interest you to know of the progress with the Osmo patches. Days 1 to 4 a small reduction in the […]

Brian M
Lancs, UK
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