While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.
Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)
We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).
IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.
Returns and Refunds Policy Items may be returned for any of the following reasons.
Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies
All returns will require a Return Authorisation Number (RA#) regardless of the reason.
The Return Authorisation Number (RA#) is obtained by emailing us atsales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.
Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).
We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase
Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.
Real testimonials by real people
Read their stories
★★★★★
General Bursitis
Hi Toky
Just letting you know that I received my patches on Tuesday. I used them on Tuesday and Wednesday night and have had a wonderful result, with the bursitis basically disappearing.
Thank you so much, having no pain is wonderful.
Regards
★★★★☆
Fluid on knees
Hi,
We have purchased your patches for application on my husband’s knee.
It certainly drained some fluid from his knees, giving some relief after one application.
Thanks!
★★★★☆
Hip problems
Hi,
I have just started using OSMO patches on my hip and have had some significant relief after only two nights of use.
I was wondering if they could also work on a large ganglion on a wrist?
Sincerely,
★★★★★
Bursitis in the hip
I have always been a very active person over the years. A couple of years ago I developed quite a discomfort in my left hip. I attempted to ignore it, but after much deliberation went to see a doctor. After scans it was diagnosed as bursitis. I went for cortisone injections twice, but it really did not ease the pain much.
After coming across the OSMO patch website, not having anything to lose, I immediately ordered 10 of the patches. I placed a patch on the affected hip for a total of three nights. I was absolutely stunned that after the third application, the pain in my hip had disappeared. It was a few weeks before I actually needed to reapply any more patches due to a small amount of pain returning. I assume that the problem will always be there, however, it is very comforting to know that the OSMO patches are available so that you can virtually live pain-free.
Extremely happy that I stumbled on the website.
★★★★★
Hip problems
Hi,
I had a sore hip muscle at the back of my hip. The Dr. said we will drain the fluid out then give you a Cortisone shot. I said no way my hip was so sore it was painful sitting and going up stairs.
I ordered your patches and the first night they came I applied it, the next morning the powder was hard, I guess from being wet. As soon as I stood on it, no PAIN, I woke up my wife and said it works.
It is still a little sore, when you sit. But it’s 99% better.
★★★★☆
Baker's cyst
Hello,
I have used your patches for my baker’s cyst. I started a while back, stopped, and found the cyst increased in size.
I have now been using it again for 1 week and the discomfort of it is considerably reduced.
The patches give such good relief
★★★★★
Bursitis in the knee
Hi,
I ordered these patches for my son who has terrible bursitis in his knee. He owns a carpet installing business, and the constant kicking has really damaged his knee.
He took meds, had a steroid shot, nothing worked. The doctor told him he needed surgery. I had found your patches online, and they have worked for him.
Thanks so much, Sincerely
★★★★☆
Bursa in elbow
Dear Toky,
My patches arrived on Feb. 10th. I have now used 9 of the patches, wearing one sometimes during the day.
I have noticed significant results, although there is still some swelling in the bursa in my left elbow.
Real accounts by real people. Hear what they have to say!
★★★★☆
Hello Jordan,
Thank you for your informative reply, I shall take notice of the hints and tips in your e-mail and will apply them during the treatment of my wife’s Trochanteric Bursitis.
It may interest you to know of the progress with the OSMO patches. Days 1 to 4 a small reduction in the swelling in the thigh. Days 4 to 7 a further reduction in swelling but no reduction in pain. Days 8 to 9 swelling almost gone and a big reduction in pain. We now await delivery of our second box of patches and hope the improvement continues.
Thanks for your assistance.
★★★★★
Dear Toky,
Some time ago I corresponded with you and was duly sent 10 patches to try for bursitis of the knee. As I am a Carmelite Nun, our life is dedicated to prayer so kneeling is rather important!! I kept off the knee for a long time before trying the patches and found it helped to ease the condition, however, it still felt painful to kneel.
After using the first night, sure enough, there were signs fluid had been drawn off. The second night the same. The area became flat and normal. I have gingerly begun kneeling again with knee pads. However, I have noticed there is now no pain and the knee looks perfectly normal.
This was a couple of weeks ago, and I thought I would give it a good go to make sure before informing you of the patches’ success! So that is good news, and I am delighted.
I would also like to mention that your attitude to your customers is exemplary and obviously sincere. I am very grateful and will certainly recommend them.
Thanks, Every blessing
★★★★★
Hi,
Thanks for the patches, it has worked a treat.
Good luck, great product
★★★★★
Hi Toky
We are both very appreciative of your offer and we will certainly keep it to ourselves. My wife has had several months without pain so the patches really work and she is looking forward to the arrival of the new ones.
