Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfillment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Real testimonials by real people

Read their stories

★★★★★

Baker's cyst

Back in July I hurt my knee, and later formed a baker’s cyst…it got so bad that I could not bend my knee without a lot of pain.

I found your website and ordered a ten pack… used them, and in no time the swelling was down, but not gone. I could bend my knee and walk normal…something I have not done since July. I ordered your patches again… Because from the time I used my last patch, til I got my order, some of the swelling and stiffness came back… started using them again… and just like before the cyst is going down… without needles! Love that.

I just want to say thank you!, my knee is almost back to normal… the best thing I have ever used.

★★★★☆

Hip bursitis

Hi Toky,

Thank you for the prompt delivery of Patches. They arrived early Tuesday morning.

My wife used one last night on her hip and was surprised to find this morning that it was damp. There was a marked decrease in pain in the bursitis area. Of course, it is far too early to judge results yet, but the signs are encouraging so early. We will let you know later how the treatment performs over time. The location in the hip area will be a very good test, being so deep-seated.

Thanks again,

Kindest regards

★★★★★

Bursa in elbow

Thank you so much for your attention and immediate response to my e-mail.

About 9 months ago I slipped on a ladder and banged my elbow which resulted in a bursa sac; This was the first time ever, but about two months ago it happened again. Your patches worked great both times. They significantly reduced my recovery time.

Thanks again!

★★★★★

Baker's cyst

Hi Toky,

Received the patches yesterday.

Thanks to you from the old lady for whom I keep purchasing these patches from you. She says these patches are really working wonders on her leg.

Best regards

★★★★☆

Trochanteric Bursitis

Hello Jordan,

Thank you for your informative reply, I shall take notice of the hints and tips in your e-mail and will apply them during the treatment of my wife’s Trochanteric Bursitis.

It may interest you to know of the progress with the OSMO patches. Days 1 to 4 a small reduction in the swelling in the thigh. Days 4 to 7 a further reduction in swelling but no reduction in pain. Days 8 to 9 swelling almost gone and a big reduction in pain. We now await delivery of our second box of patches and hope the improvement continues.

Thanks for your assistance.

★★★★☆

General Bursitis

Hi Toky,

Just received patches this afternoon. Thank you for the prompt service.

I am pleased we found you on the internet. The product does help.

Warm regards

★★★★★

Bursa on knee

Dear Friends at MediWise,

I had what a nurse practitioner at St. Thomas’ Hospital in London called ‘that huge bursa’ on my right knee as a direct result of falling from the top of a railway staircase when the city was inundated with a snowfall and resulting ice.

I received your patches the day before yesterday, and after two nights am now completely back to normal. I cannot thank you enough. This is one of the BEST investments I have ever made, and I will certainly be happy to recommend it to anyone who is looking for rapid relief from bursitis.

Cheers for now,

★★★★☆

Bakers cyst on the knee

Hi,

I got the patches yesterday evening. I have had five knee operations on my right knee and have arthritis. I also have a baker’s cyst on the back of my knee and off to the front.

I tried it last night and I was surprised at the results and it actually took away some of the swelling. I work out every other day and I think these will help.

Thanks

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

I’ve had bakers cyst under my knee cap for 5 years and I’ve been in constant agony and haven’t been able to bend my knee for 5 years.

All my doctor could come up with was sticking needles under my knee cap, but 3 days on patches and it’s amazing swelling has almost gone, pain is a lot less and for the first time I will be able to get on floor and play with my grandson this christmas.

Thank you it means so much to me.

★★★★☆

Hello,

I recently ordered the OSMO Patches and have already felt the pain decrease on my baker’s cyst.

Thank you.

★★★★★

Dear Danniel,

I fell 1.5 meters landing on my patella. The pain was severe, after 2 weeks on crutches I was left with a fluid-filled bursa the size of half a golf-ball. I already had a swelling just below my kneecap for 5 years, and another specialist had thought this was probably a lipoma.

I’ve used 16 patches so far, in conjunction with acupuncture. The bursa began to shrink from the first patch, and is now almost gone. I’ve been able to return to my Taiji classes. What is more surprising is that the ‘lipoma’ also has almost vanished.

So, no invasive needle drainage for me, no surgery, and I’m recovering fast.

I am very impressed

★★★★☆

Dear Wonderful Mediwise Pty. Ltd.

My brother bought your patches for the bursitis in my heel.

After the first patch on Tuesday, I saw no results. After the second patch, I was actually worse. Then while wearing the third patch yesterday, I was thrilled to see improvement…so much so that I cancelled the appointment that I had with the doctor…scheduled for today!

Now I’m using the fifth patch, and of course am anxious to see what the end of today will bring.

Sincerely.

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