COVID-19: CURRENT SHIPPING STATUS

Currently Delivering to the following countries:

Australia*
  • Expected delivery time currently of 3-7 Business days.
New Zealand*
  • Expected delivery time currently of 5-14 Business days.
United Kingdom*
  • Expected delivery time currently of 5-14 Business days.
United States*
  • Expected delivery time currently of 5-14 Business days.
Canada*
  • Expected delivery time currently of 5-14 Business days.

Due to COVID there has been cancellations and reductions in flights from Australia. At this time the quoted delivery times are as indicated above. While we do everything in our power to expedite deliveries please understand that delays are currently out of our control due to these unusual times.

Currently unable to deliver to the following countries:

Europe* (other than UK)
  • May be available for phone order & delivery to Europe from one of our UK approved resellers
All Other Countries*
  • Currently unable to take online orders.

Important Information

* All our deliveries ship from Australia. We have been notified by our freight company that there are flight disruptions and cancellations impacting all inbound and outbound items to countries outside Australia. We have been working with our postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries which we understandably have no control over.

Please note: Mail is still considered an ESSENTIAL SERVICE and while there shall be delays, the postal service will remain open.

By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

Good morning

We have been using your patches for a few days now and we find them helpful.

They are draining fluid from the cyst and that is a good sign.

Regards

Andy S
QLD, Australia
Knee problems

Hi Toky Sorry my delay in responding to your email.  I have been off line.  Thank you so much for the patches, I have been putting up with pain for months since a fall. I have used them on my knees the last two nights, what a difference, I cannot believe it…  Lucky timing my […]

Judith W
Palmerston North, New Zealand
General Bursitis

Dear Toky I have used the 10 patches and I have felt significant improvement, albeit not a total cure at this point. But, the Radiologist did tell me my bursitis was as bad as the man who came off a motorbike and his is the worst case they have seen. Please note I have shared […]

Gail W
WA, Australia
Fluid on knees

We have purchased your patches for application on my husband’s knee.  It certainly drained some fluid from his knees, giving some relief after one application.

Sharon B
Alberta, Canada
Bakers cyst on the knee

Hi,

I got the patches yesterday evening. I have had five knee operations on my right knee and have arthritis. I also have a baker’s cyst on the back of my knee and off to the front.

I tried it last night and I was surprised at the results and it actually took away some of the swelling. I work out every other day and I think these will help.

Thanks

Leo J
Alabama, United States
Baker's cyst

Wow’, I cannot begin to tell you how ‘Wonderful’ IT IS to finally have relief from such a painful ordeal!!

I have used the OSMO Patch just twice, perhaps because it ruptured, it didn’t take as long for continued treatment to be SOOOOO EFFECTIVE, I AM so thrilled!!

Please give Mr. Danniel Jacques a big hug and kiss for me, he made a 70-year-old lady very very happy, I am so Thankful there are people like him who first believe that there is an ‘ALTERNATIVE’, and we don’t have to rush into Surgery or cortisone shots…….God Bless Him!

Now I can get back to my golf game, again Thanks sooooo much

Virgie B
California, United States
Hip bursitis

Hello,

Just to let you know, I had bursitis so bad in my hip I was missing work.

A co-worker had some of your patches and told me how well it worked for him. In four days the pain in my hip was all gone.

I don’t know what magic is in those, but thank you.

Connie H
Colorado, United States
Bursitis of the elbow, knee swelling & leg cramps

My husband healed his bursitis of the elbow with your patches. –

They are amazing, and he is now using 2 patches on each knee at night for knee swelling, and it seems to give him amazing relief from cramps in his legs that kept him awake throughout every night for years.

He has used everything from niacin to bars of ivory soap between the sheets.

Sheila W
Connecticut, United States
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Charities that we Proudly Actively Support
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