Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfillment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Real testimonials by real people

Read their stories

★★★★★

Shoulder bursa

Thanks Toky.

Last lot sure made a difference. I was able to not be awakened by an aching bursa during the night. One night before; was so bad that I had to sit in a lounge chair and ice my shoulder regularly through the night.

Told the doctor about the patches and twice have worn one into his surgery Was he interested? You would think so being a medical man. Nope: not in the slightest. All he said was “does it work?” To which I replied sure does!!!

So I am out of thee after a bit of tidying up…………..surely there must be a “doctor” for want of a better word in southern New Zealand who has a wee bit of compassion and a wee bit of lateral thinking and is not mesmerised by the billion dollar drug companies.?

Regards,

★★★★☆

Knee Bursitis

Hello Jasmine,

I just wanted to say that my husband has been using the patches for a few days now and they have definitely made a difference to his knee.

I have brought some more from one of your UK stockists, The Health Workshop, and they, like you, could not have been more helpful.

Thank you!

★★★★★

Shoulder Bursitis

I have had terrible bursitis pain in my right shoulder since Christmas eve, 2017.

Have been on various analgesics (on and off) since with varying degrees of success. I stumbled upon your product a few days ago and thought “What the heck, I’ll give it a go as nothing else has worked”.

I’ve used the patches for the past two nights and “Bingo”; I slept right through both nights without any pain!!!

★★★★★

Knee problems

Dear Toky,

Some time ago I corresponded with you and was duly sent 10 patches to try for bursitis of the knee. As I am a Carmelite Nun, our life is dedicated to prayer so kneeling is rather important!! I kept off the knee for a long time before trying the patches and found it helped to ease the condition, however, it still felt painful to kneel.

After using the first night, sure enough, there were signs fluid had been drawn off. The second night the same. The area became flat and normal. I have gingerly begun kneeling again with knee pads. However, I have noticed there is now no pain and the knee looks perfectly normal.

This was a couple of weeks ago, and I thought I would give it a good go to make sure before informing you of the patches’ success! So that is good news, and I am delighted.

I would also like to mention that your attitude to your customers is exemplary and obviously sincere. I am very grateful and will certainly recommend them.

Thanks, Every blessing

★★★★★

Shoulder Bursitis

I had a sudden case of Shoulder Bursitis, in fact, the Orthopaedic Surgeon said it was the most severe and immediate he had seen in years. He gave cortisone shot and Rx Narcotics that barely cut the pain.

No sleep as pain worse at night. In my desperation for relief I searched the internet to learn of my condition and options. I ran across these patches and figured the price would be worth the risk of losing $50 if they did not work.

I trusted the testimonials and although no relief the first night, I reapplied the next and noticed some relief. By the 4th patch I was off the narcotics and by the 6th did not feel the need to use any more patches.

Thank you for your product, I am glad I took the risk.

★★★★☆

Bursitis in my Elbow

Attention Toky, Customer care.

Hi Toky, just to say we’ve ordered 20 more patches as the first lot really improved the Bursitis in my Elbow. It reduced the pain mainly, but although it seems full of fluid in the mornings the swelling has not reduced greatly.

Mind you it’s quite an art fitting them firmly to an elbow and still being able to move!

Regards

★★★★☆

Baker's cyst

Hello.

The patches arrived. Thank you very much.

I have used 3 and they are very good. They certainly draw the liquid away from the back of my knee.

Thanks very much

★★★★★

General Bursitis

Hi Toky,

I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections.

You are quite welcome to give my testimony to any prospective user and, if necessary, they can phone me personally on XXXXXXXXX.

Thanking you once again

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★☆

Hi,

The Osmo patch definitely helps my baker’s cyst (behind my left knee)!

It is temporary, but the relief is enormous!

I use it every few weeks and the swelling and discomfort abate greatly!

Thank you

★★★★★

Dear Folks in Australia,

I have just placed my third order with you for your OSMO Patches because they do work and I am so impressed with how they work. No one here at my end has ever seen anything like your patches and I love telling people about them.

I suffer from a Baker’s Cyst and so far, this is the only thing that alleviates the swelling. As you say in your literature, it doesn’t really cure the Cyst but it does give it relief. Amazing!!!

Best wishes

★★★★★

I’ve had knee problems for 3 decades and have had 4 surgeries due to an ACL tear and numerous Meniscus tears. Due to these problems, I’ve had a chronic problem with a Baker’s Cyst which I’ve been living with for years and the swelling has kept me in constant pain.

I definitely recommend the OSMO patches. They have given me substantial relief from the pain that I was experiencing. I’ve recommended the patches my Physical Therapist and he’s recommended them to his patients. I’ve also recommended the patches to my Surgeon and he is now recommending the patches in lieu of injections.

★★★★☆

Good morning

We have been using your patches for a few days now and we find them helpful.

They are draining fluid from the cyst and that is a good sign.

Regards

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