Shipping Information

COUNTRYEST Delivery Times
Australia*3-7 Business days
New Zealand*5-14 Business days
United Kingdom*5-14 Business days
United States*5-14 Business days
Canada*5-14 Business days
Europe* (other than UK)Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries*Online ordering currently unavailable.

* Important Information

  • All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
  • By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfillment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Hi Toky The patches work so well. I will have to keep these ones for myself.  I have been convincing others of their worth. Many, many thanks

Judith W
Palmerston North, New Zealand
Bursa in elbow

Thank you so much for your attention and immediate response to my e-mail.

About 9 months ago I slipped on a ladder and banged my elbow which resulted in a bursa sac; This was the first time ever, but about two months ago it happened again. Your patches worked great both times. They significantly reduced my recovery time.

Thanks again!

Kent A
Florida, United States
General Bursitis

So far the patches are working great. Thanks.

Janet H
QLD, Australia
Knee problems

Dear Toky,

Some time ago I corresponded with you and was duly sent 10 patches to try for bursitis of the knee. As I am a Carmelite Nun, our life is dedicated to prayer so kneeling is rather important!! I kept off the knee for a long time before trying the patches and found it helped to ease the condition, however, it still felt painful to kneel.

After using the first night, sure enough, there were signs fluid had been drawn off. The second night the same. The area became flat and normal. I have gingerly begun kneeling again with knee pads. However, I have noticed there is now no pain and the knee looks perfectly normal.

This was a couple of weeks ago, and I thought I would give it a good go to make sure before informing you of the patches’ success! So that is good news, and I am delighted.

I would also like to mention that your attitude to your customers is exemplary and obviously sincere. I am very grateful and will certainly recommend them.

Thanks, Every blessing

Carmelite Sister (Sr)
Carmelite Monastery, Christchurch, New Zealand
Hip bursitis

I have been suffering from bursitis in my right hip since last August.

I saw your website and ordered 20 patches. I used a patch for 3 nights and didn’t notice much difference, and there was just a slight amount of fluid in the patches each night.

Last night I moved the patch a little and I couldn’t believe it this morning! The patch was soaked with fluid, so much that it was starting to ooze from the patch.

My hip felt much better this morning.

Thank you

Linda S
California, United States
General Bursitis

I have found these patches to be fantastic giving me huge relief. Regards

Jenny
United States
General Bursitis

Thanks again.  I found the first batch really worked!! You have a wonderful product

Bill T
Nevada, United States
General Bursitis

Toky, The patches finally arrived today. Thank you for your response to my email. We will continue to use the patches until my husband’s bursa finally resolves. We love your product and will recommend them to anyone that has bursitis issues. We also told my husband’s Doctor about the patches.   

Carrie E
Kansas, United States
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