COVID-19: CURRENT SHIPPING STATUS

Currently Delivering to the following countries:

Australia*
  • Expected delivery time currently of 3-7 Business days.
New Zealand*
  • Expected delivery time currently of 5-14 Business days.
United Kingdom*
  • Expected delivery time currently of 5-14 Business days.
United States*
  • Expected delivery time currently of 5-14 Business days.
Canada*
  • Expected delivery time currently of 5-14 Business days.

Due to COVID there has been cancellations and reductions in flights from Australia. At this time the quoted delivery times are as indicated above. While we do everything in our power to expedite deliveries please understand that delays are currently out of our control due to these unusual times.

Currently unable to deliver to the following countries:

Europe* (other than UK)
  • May be available for phone order & delivery to Europe from one of our UK approved resellers
All Other Countries*
  • Currently unable to take online orders.

Important Information

* All our deliveries ship from Australia. We have been notified by our freight company that there are flight disruptions and cancellations impacting all inbound and outbound items to countries outside Australia. We have been working with our postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries which we understandably have no control over.

Please note: Mail is still considered an ESSENTIAL SERVICE and while there shall be delays, the postal service will remain open.

By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Ankle (Achilles Bursitis)

About 2 years ago I developed bursitis on my right ankle which was extremely painful. I tried traditional physio, ultrasound, laser, and stretching to no avail.

I discovered the OSMO Patch website and decided to keep an open mind and try the OSMO Patch.

After all those months of continuous pain, much to my surprise, I experienced a significant improvement such that I can now walk several kilometers, and am not in constant pain all day long! I have now ordered a 3rd set of Patches, and am sure these will end the problem entirely.

Dave Livingstone
British Columbia, Canada
Baker's cyst

Dear Sir or Madam: I purchased the OSMO patch several weeks ago and just started using them 4 days ago for my Bakers Cyst behind my knee.  I must admit I was very skeptical but I have noticed a change and less swelling in the area behind my knee.   Thank you

Karen B
Illinois, United States
Bursitis in the knee

Hi,

I ordered these patches for my son who has terrible bursitis in his knee. He owns a carpet installing business, and the constant kicking has really damaged his knee.

He took meds, had a steroid shot, nothing worked. The doctor told him he needed surgery. I had found your patches online, and they have worked for him.

Thanks so much, Sincerely

Sandra C
Rochester, United States
Bakers Cyst on the knee

Hello Toky,

4 more patches to go, and I can report great improvement!

I can bend the knee, the lump in the back is so much smaller, (by half?) I think. Not even thinking of a drain needle and cortisone shot at this point.

Thank you so much.

Judy
North Carolina, United States
Tendonitis or bursitis

I have been prescribed XXXXXXXX 750mg for my shoulder. Tendonitis or bursitis, my Doctor said. The anti inflammatory meds were working well until I moved some furniture for my wife and then the pain came right back with a vengeance I put a patch on my shoulder last night and was amazed when I removed […]

Tom
Virginia, United States
Shoulder problems

Dear Danniel, I’ve just ordered my second lot of patches and have noticed a vast improvement in my shoulder. I just wanted to let you know I think they are working and will continue to use them. Thank you and I will be telling people all about your website.  Regards

Janet R
SA, Australia
Baker's cyst

Hi Toky,

Thank you very much for sending the patches to Ukraine.

My mother finds them very helpful and asked if I could get her more.

Regards

Vitaliy V
Ternopil Region, Ukraine
Baker's cyst

Toky,

I got my patches. I used it for 12 hrs last night.

The patch was wet and my knee feels better.

Thanks

Garrett B
Arizona, United States
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