COVID-19: CURRENT SHIPPING STATUS

Currently Delivering to the following countries:

Australia*
  • Expected delivery time currently of 3-7 Business days.
New Zealand*
  • Expected delivery time currently of 5-14 Business days.
United Kingdom*
  • Expected delivery time currently of 5-14 Business days.
United States*
  • Expected delivery time currently of 5-14 Business days.
Canada*
  • Expected delivery time currently of 5-14 Business days.

Due to COVID there has been cancellations and reductions in flights from Australia. At this time the quoted delivery times are as indicated above. While we do everything in our power to expedite deliveries please understand that delays are currently out of our control due to these unusual times.

Currently unable to deliver to the following countries:

Europe* (other than UK)
  • May be available for phone order & delivery to Europe from one of our UK approved resellers
All Other Countries*
  • Currently unable to take online orders.

Important Information

* All our deliveries ship from Australia. We have been notified by our freight company that there are flight disruptions and cancellations impacting all inbound and outbound items to countries outside Australia. We have been working with our postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries which we understandably have no control over.

Please note: Mail is still considered an ESSENTIAL SERVICE and while there shall be delays, the postal service will remain open.

By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Knee problems

Dear Toky, Some time ago I corresponded with you and was duly sent 10 patches to try for bursitis of the knee. As I am a Carmelite Nun, our life is dedicated to prayer so kneeling is rather important!!    I kept off the knee for a long time before trying the patches and found it […]

Carmelite Sister (Sr)
Carmelite Monastery, Christchurch, New Zealand
Bursa in elbow

Dear Toky: My patches arrived on Feb. 10th. I have now used 9 of the patches, wearing one sometimes during the day. I have noticed significant results, although there is still some swelling in the bursa in my left elbow.

George A
Utah, United States
Baker's cyst

Hi there!

My mother had 20 patches, it made lots of different for her knee, she got a big relief out of it, she start bending her knee now after many years,

With best regard

Mesrak M
Argyll, United Kingdom
Bakers cyst on the knee

I got the patches yesterday evening. I have had five knee operations on my right knee and have arthritis. I also have a bakers cyst on the back of my knee and off to the front. I tried it last night and I was surprised at the results and it actually took away some of the swelling. I work out every other day and I think these will help.

Thanks

Leo J
Alabama, United States
Baker's cyst

Dear Toky, Thank you for the OSMO patches. I’m seeing a big reduction in the swelling and pain. Thanks.

Margery D
New York, United States
Fluid collected around my knee due to arthritis

These have been a god send….I never actually ended up using them on a baker’s Cyst but rather on the fluid that had collected around my knee due to arthritis.  What an amazing product! How do I order more? Thank you,

Pam H
Connecticut, United States
Baker's cyst

Hi there! I’ve been wanting to write you about your product, OSMO Patches, but couldn’t find an email address for comments. While deleting emails way back from January 2010, I found this confirmation of my order from your company, so I hope you will relay this email! I have a bakers cyst on the back […]

Terry M
Oregon, United States
Bursitis in the shoulder and elbow

Hi I have had bursitis in my right shoulder for more than three years, after about 6 months of physio, I still have a lot of pain. About 1yr & 2 months ago I developed bursitis in the left shoulder and left elbow, which causes me to have very disturbed sleeps and I cannot sleep […]

Tessa L
VIC, Australia
View More Testimonials Disclaimer
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