Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason. 

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number.  As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorisation Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Dear Toky I have used the 10 patches and I have felt significant improvement, albeit not a total cure at this point. But, the Radiologist did tell me my bursitis was as bad as the man who came off a motorbike and his is the worst case they have seen. Please note I have shared […]

Gail W
WA, Australia
Baker's cyst

Hi there!

I’ve been wanting to write you about your product, OSMO Patches.

I have a baker’s cyst behind my knee that I’ve had aspirated three times at great expense. After the third time of aspiration, the doctor injected steroids, stating that I most likely wouldn’t ever have another problem. Well, my cyst began to return in about 3 days and was soon as large as it had been before my procedure. Tears.

Long story short, I went online and found your product, OSMO Patches. I was so excited to try it. The first night nothing really happened; but the second morning when I removed the patch, I couldn’t believe my eyes! I was thrilled!!! It really worked! I kept using your patches and after about a week my cyst was hardly noticeable! AND THAT’S THE TRUTH!!

Thank you so much for developing OSMO Patches, I’m still amazed as to how they work?!

Sincerely,

Terry M
Oregon, United States
Baker's cyst

I used the patch for 3 days and I do a difference in the size of the cyst, how many days in a row can the patch be used? Any restrictions?

Elizabeth C.
New Jersey, United States
Ankle (Achilles Bursitis)

About 2 years ago I developed bursitis on my right ankle which was extremely painful. I tried traditional physio, ultrasound, laser, and stretching to no avail.

I discovered the OSMO Patch website and decided to keep an open mind and try the OSMO Patch.

After all those months of continuous pain, much to my surprise, I experienced a significant improvement such that I can now walk several kilometers, and am not in constant pain all day long! I have now ordered a 3rd set of Patches, and am sure these will end the problem entirely.

Dave Livingstone
British Columbia, Canada
Knee Bursitis

Hello Jasmine,

I just wanted to say that my husband has been using the patches for a few days now and they have definitely made a difference to his knee.

I have brought some more from one of your UK stockists, The Health Workshop, and they, like you, could not have been more helpful.

Thank you!

Pamela A
Welshpool Powys, United Kingdom
Joint Pain

FYI: this is my 2nd order, as I ordered a box of 10 a few weeks, ago. After using the patch 3 times, I am already noticing a grand affect. Cheers!

David M
FL, United States
Baker's cyst

Hello! I am writing to sing your praises!  I am not kidding.  I was first diagnosed with a Baker’s cyst approximately three months ago.  The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon.  He explained that the cyst was most likely the result from a torn meniscus and that […]

Ms. Dale C
Georgia, United States
Joint Pain

I used 4 patches last night for first time. I received them in the mail more than a week ago. How foolish of me not to open sooner. My 1 night of patches and I wake up without pain. OMG! These are like magic. Thank you so much.

Bev E
British Columbia, CANADA
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