Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

Hi there!

My mother had 20 patches, it made a lot of difference for her knee, she got a big relief out of it, she started bending her knee now after many years,

With best regards

Mesrak M

Argyll, United Kingdom

Baker's cyst

Hello! I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that […]

Ms. Dale C

Georgia, United States

Fluid on knee

I had a sac of fluid to the upper-right of my knee. Quite large. I continued to pursue my daily routine which consisted of morning workouts at the gym including ‘spin’ class. Needless to say, I aggravated the whole situation. My leg became swollen, and quite painful. It was only after the swelling went down did I notice the sac.

Upon searching myself for possible causes, I came across your site and since it was a ‘natural’ remedy, I didn’t think it would do any harm. I’ve had good results with other natural products, so why not give it a try.

After three days on the patch, I found that the sac pretty much dissolved. Was I going to heal anyway? Maybe. Was it the combination of natural healing and the stimulation of the patch? Maybe. In any event, I am now sac free.

Vickie M

Rhode Island, United States

Bursa in elbow

Thank you so much for your attention and immediate response to my e-mail.

About 9 months ago I slipped on a ladder and banged my elbow which resulted in a bursa sac; This was the first time ever, but about two months ago it happened again. Your patches worked great both times. They significantly reduced my recovery time.

Thanks again!

Kent A

Florida, United States

Joint Pain & Swelling of Knee and Feet

I had a work accident 5 years ago and fractured both of my feet. The specialist said feet never heel well. He was right. I suffered terrible pain and swelling constantly. Since then l have what the Dr called an akward injury. I turned my body without turning my knees and hence fractured the soft […]

Kerry M

VIC, Australia

Baker's Cyst

I’ve had bakers cyst under my knee cap for 5 years and I’ve been in constant agony and haven’t been able to bend my knee for 5 years.

All my doctor could come up with was sticking needles under my knee cap, but 3 days on patches and it’s amazing swelling has almost gone, pain is a lot less and for the first time I will be able to get on floor and play with my grandson this christmas.

Thank you it means so much to me.

Steve J

Denbighshire, UK

Fluid collected around my knee due to arthritis

These have been a god send….I never actually ended up using them on a baker’s Cyst but rather on the fluid that had collected around my knee due to arthritis. What an amazing product! How do I order more? Thank you,

Pam H

Connecticut, United States

Joint Pain - Swollen Knee

Just to give you an update: I finally received my order and I’m very happy to say that this helps me a lot with the swelling on my knee. Thank you.

Ofelia V

NY, United States

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