While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.
Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)
We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).
IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.
Returns and Refunds Policy Items may be returned for any of the following reasons.
Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies
All returns will require a Return Authorisation Number (RA#) regardless of the reason.
The Return Authorisation Number (RA#) is obtained by emailing us atsales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.
Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).
We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase
Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.
Testimonials
Real accounts by real people. Hear what they have to say!
Bursitis in the knee
Hi,
I ordered these patches for my son who has terrible bursitis in his knee. He owns a carpet installing business, and the constant kicking has really damaged his knee.
He took meds, had a steroid shot, nothing worked. The doctor told him he needed surgery. I had found your patches online, and they have worked for him.
Thanks so much, Sincerely
Sandra C
Rochester, United States
Baker's cyst on both knees
I have been meaning to write you for some time now and tell you how great the OSMO patches have worked for me.
I have had Baker’s cysts over the past 4 years on both knees. My Orthopedic Specialist drained them numerous times, plus gave me cortisone shots. Researching the topic one day, I discovered your website and hesitantly ordered the patches… they work amazingly. There is such a difference when I wake up in the morning.
The fluid is drawn out and mobility is greatly improved. I will probably need surgery one day to repair torn cartilage in my knees, but these are greatly helping me with the swelling/fluid buildup like nothing else has before.
Thank you for developing such a wonderful product and for the prompt and efficient service. They are really helping me.
Janet R
Georgia, United States
Baker's cyst
Hello! I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that […]
Ms. Dale C
Georgia, United States
Baker's cyst
I received the patches on SATURDAY and this is working fine. THANKS
William B
North Carolina, United States
Baker's cyst
Hello.
The patches arrived. Thank you very much.
I have used 3 and they are very good. They certainly draw the liquid away from the back of my knee.
Thanks very much
Robyn C
Christchurch, New Zealand
Baker's cyst
Thank you, thank you, thank you! I received my patches and after wearing them two nights, my baker’s cyst is almost gone – and no more pain!
Gwen K
Saskatchewan, Canada
Bursitis in heel
Dear Wonderful Mediwise Pty. Ltd.
My brother bought your patches for the bursitis in my heel.
After the first patch on Tuesday, I saw no results. After the second patch, I was actually worse. Then while wearing the third patch yesterday, I was thrilled to see improvement…so much so that I cancelled the appointment that I had with the doctor…scheduled for today!
Now I’m using the fifth patch, and of course am anxious to see what the end of today will bring.
Sincerely.
Judy B
Georgia, United States
General Bursitis
Dear Toky I have used the 10 patches and I have felt significant improvement, albeit not a total cure at this point. But, the Radiologist did tell me my bursitis was as bad as the man who came off a motorbike and his is the worst case they have seen. Please note I have shared […]
