Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Dear Toky, I finished my 2nd batch of patches a while ago now, and thought I would like to let you know that my bursitis and almost completely resolved! I think the little bit of fluid there is, is just being absorbed normally now. So thank you very much for dealing with my query so […]

Pauline S

Auckland, New Zealand

Baker's cyst

Dear Sir or Madam: I purchased the OSMO patch several weeks ago and just started using them 4 days ago for my Bakers Cyst behind my knee. I must admit I was very skeptical but I have noticed a change and less swelling in the area behind my knee. Thank you

Karen B

Illinois, United States

General Bursitis

To Toky, Customer care, I wanted to inform you that I’ve ordered more patches. My partner and I were totally amazed by this product. We have seen a significant difference in the size of his bursitis. It’s getting smaller after every use, and we both feel that having extra would be beneficial. It’s a shame […]

Annette A

Ontario, Canada

Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling. Much appreciated! Kind Regards

Tracy B

Somerst, UK

Baker's Cyst

I’ve had bakers cyst under my knee cap for 5 years and I’ve been in constant agony and haven’t been able to bend my knee for 5 years.

All my doctor could come up with was sticking needles under my knee cap, but 3 days on patches and it’s amazing swelling has almost gone, pain is a lot less and for the first time I will be able to get on floor and play with my grandson this christmas.

Thank you it means so much to me.

Steve J

Denbighshire, UK

Shoulder problems

Hi Toky, I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating. I am quite please […]

JLee-C

Calgary Alberta, Canada

General Bursitis

Hi Toky, I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections. You are quite welcome to give my testimony to any prospective user and, if necessary, they can […]

Val G

NSW, Australia

Swollen elbow almost half the size of a tennis bal

After noticing a swollen lump on my elbow almost half the size of a tennis ball, I visited my doctor who explained it was a bursa and could be drained but would likely re-occur. Like others, I found your website and decided to “give it a go” although being a little skeptical.

While waiting, my doctor drained it by needle, but it re-filled within 3-4 days as predicted. When the patches arrived, I immediately used them with skepticism. The next morning, I could not believe my eyes, it was covered with similar fluid as the doctor had removed and again after 3 more.

My elbow is now back to normal, and I have no hesitation in recommending them to anyone with similar problems.

Brian L

Auckland, New Zealand

View More Testimonials Disclaimer