Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Joint Pain

These are honestly the best pain patches of them all. I have tried 4 other brands before finding the OSMO Patch. They don’t get rid of the pain, but they certainly make things bearable.

Linda H

WA Australia

Bursitis in shoulder & elbow

Hi, I have had bursitis in my right shoulder for more than 3 years, after about 6 months of physio, I still have a lot of pain. About 14 months ago I developed bursitis in the left shoulder and elbow, which causes me very disturbed sleeps, I had treatment with an Osteopath, the pain subsided only temporarily

I have used 9 of your patches, 2 on my elbow and the rest on my shoulder, the improvement in my shoulder has been amazing, I still have a lot of pain but the movement has improving so much that I don’t hesitate in getting dressed as previously just pulling a T-shirt over my head was painful.

Thank you so much and I hope more people find your website. What a blessing.

Tessa L

VIC, Australia

Baker's cyst

Hi Just a quick note that I feel I needed to write about the OSMO Patches. In September I tripped over while running and fell on my knee which left me with a fractured bone at the back of my knee which in turn ruptured my cruciate ligament. Although back on track now after various […]

Kim C

South Yorkshire, United Kingdom

Hip Bursitis

Thank you so much for your reply,

My delayed response is also due to our holiday which, thanks to OSMO patch, was more comfortable!

I have recommended the use of these patches to several of my associates as I am very happy with the results.

Regards

Tina C

Auckland, New Zealand

Bakers cyst on the knee

Hi,

I got the patches yesterday evening. I have had five knee operations on my right knee and have arthritis. I also have a baker’s cyst on the back of my knee and off to the front.

I tried it last night and I was surprised at the results and it actually took away some of the swelling. I work out every other day and I think these will help.

Thanks

Leo J

Alabama, United States

Achilles Enthesopathy

I used this patch from yesterday.

My first patch application was wonderful. I feel no pain and discomfort on my retrocalcaneal area.

After removal of patch I could see some fluid or discharges like a chocolate color discharge on my applied area.

Bibin J

VIC Australia

General Bursitis

Toky, I am writing to you again because my husband wants to order additional patches. He says that they are amazing for his severe leg cramps. He sleeps through the night whereas before using the patches he would get up 3 or 4 times a night with cramping in his legs.

Sheila W

Connecticut, United States

General Bursitis

I have found these patches to be fantastic giving me huge relief. Regards

Jenny

United States

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